Privacy Policy
At Tidé Hotels & Resorts, your privacy is of utmost importance to us. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our website or engage with our services.
Effective Date: 25 January 2025
1. Information We Collect
We may collect the following types of information:
1.1 Personal Information
-
Name, email address, phone number, and mailing address
-
Payment details (e.g., credit card information, billing address)
-
Identification documents (e.g., passport, ID card) for legal compliance
1.2 Non-Personal Information
-
IP address, browser type, and operating system
-
Website usage data, including pages visited, time spent on the site, and clickstream data
1.3 Sensitive Information
-
Preferences and special requests during your stay
-
Dietary restrictions or accessibility needs
2. How We Collect Information
We collect information in the following ways:
-
When you make a reservation or sign up for our loyalty program
-
When you subscribe to newsletters or promotional offers
-
Through website cookies and tracking technologies
-
During check-in and on-site services
3. How We Use Your Information
We use your information for the following purposes:
-
To process bookings and payments
-
To personalize your experience and fulfill special requests
-
To communicate with you about promotions, offers, and updates
-
To comply with legal and regulatory requirements
-
To analyze website performance and improve user experience
4. Sharing and Disclosure of Information
We do not sell or rent your personal information. However, we may share your information in the following cases:
4.1 Service Providers
With trusted third-party vendors (e.g., payment processors, marketing partners) for service delivery.
4.2 Legal Compliance
When required to comply with legal obligations, such as government requests or court orders.
4.3 Business Transfers
In the event of a merger, acquisition, or sale of business assets, your information may be transferred.
5. Cookies and Tracking Technologies
We use cookies and similar technologies to:
-
Enhance website functionality and usability
-
Provide tailored content based on your browsing behavior
-
Analyze traffic and performance
You can control or disable cookies through your browser settings.
6. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce agreements.
7. Your Privacy Rights
Depending on your location, you may have the following rights:
-
Access: Request access to the personal information we hold about you
-
Correction: Request correction of inaccurate or incomplete information
-
Deletion: Request deletion of your personal information, subject to legal obligations
-
Opt-Out: Unsubscribe from marketing communications
8. Security of Your Information
We implement robust security measures to protect your data, including encryption, secure servers, and access controls. While we strive to ensure the security of your information, no method of transmission or storage is entirely secure.
9. Children’s Privacy
Our website and services are not directed at children under 16. We do not knowingly collect information from children without parental consent.
10. Third-Party Links
Our website may contain links to external websites. We are not responsible for the privacy practices of these third parties. Please review their privacy policies before providing any information.
11. Updates to This Privacy Policy
We may update this Privacy Policy from time to time. The "Effective Date" at the top of the page will indicate when the latest changes were made.
12. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:
-
Email: info@tidehotelgroup.com
-
Phone: +234 (0) 913 636 8100
-
Mailing Address: 38 S.O Williams Street, off Anthony Enahoro Street, Utako, Abuja.
Thank you for trusting Tidé Hotels & Resorts with your personal information. We are committed to ensuring your privacy and security.